Shipping Policy

Last Updated: July 2026

At ZONE691, every order is carefully packed and shipped with care by our manufacturers. We appreciate your support and are committed to getting your order to you as quickly as possible.

Processing Time

• Orders are processed within 2–5 business days after payment is received.
• During new product launches, holidays, or sales, processing may take slightly longer.
• Orders are processed Monday through Friday, excluding weekends and holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

We may occasionally offer free shipping promotions, which will be announced on our website or social media.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United States

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (if available)

U.S. Territories & Freely Associated States (FSM, Guam, CNMI, Marshall Islands, Palau)

• 7–21 business days

International

• 10–30 business days, depending on destination and customs processing.

Please note that shipping times are estimates and are not guaranteed.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

ZONE691 is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer is responsible for the cost of reshipping the package.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control.

If your package appears lost or significantly delayed:

• Check your tracking information.
• Contact the shipping carrier.
• If you still need assistance, contact us and we'll do our best to help.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We'll review your claim and work toward a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@zone691.com (replace with your actual email if different)

Thank you for supporting ZONE691.

From the Islands to the Streets. Wear Your Heritage.